Affects
konect on all client devices
Issue
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AFFECTS
Konect App
ISSUE
Konect becomes unresponsive or fails to sync with the server.
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STEP-
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BY-
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STEP
Warning: Resetting konect Konect will result inthe removal and loss of all konect Konect data from the device, including any recent data additions by the current user.
DO NOT reset konect if there is data that must be preserved. If konect Konect fails to sync and data must be preserved, an alternative process is available and is listed in the Related articles section.
To overcome the issue, reset konect by performing the following the steps:
(link: ).
- Go to the konect Konect Dashboard.
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5. When prompted, press the ‘Clear everything and reset’ button. konect Konect will remove all current projects and data and be restored to the newly installed state.
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11. Press the ‘Sync with cloud’ button to sync the device with allocated projects.
Related articles
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